Frequently Asked Questions
Everything you need to know about ErgoLab Thailand
What are your shipping options within Thailand?
We offer standard shipping across all provinces in Thailand via premium couriers. Delivery typically takes 2-4 business days for Bangkok and metropolitan areas, and 3-7 business days for other provinces.
Do your products come with a warranty?
Yes, all ErgoLab products come with a standard manufacturer's warranty. The duration varies by product category, ranging from 1 to 10 years, covering structural defects and mechanical failures.
What is your return and exchange policy?
We offer a 7-day return policy for items in their original, unassembled condition and packaging. Please contact our support team to initiate a return or exchange process.
Can I request a professional assembly service?
Yes, we provide professional on-site assembly services for customers located in Bangkok and surrounding areas. You can select this option during the checkout process for a small additional fee.
Which payment methods do you accept?
We accept all major credit and debit cards, Thai QR Payment (PromptPay), and bank transfers. We also offer 0% installment plans through participating Thai banks for eligible high-value purchases.
Do you have a showroom where I can try the products?
Yes, we have an experience center in Bangkok where you can test our ergonomic chairs and desks. Please check our 'Contact Us' page for location details and opening hours.