Returns & Exchanges
At ErgoLab Thailand, we are committed to your comfort and satisfaction. If your ergonomic equipment does not meet your expectations, you may return or exchange it within 14 days of delivery provided it remains in its original condition.
Initiate Your Request
Contact our customer support team via email or our official LINE account with your order number and the reason for the return.
Wait for Approval
Our quality assurance team will review your request within 48 hours to ensure it meets our return eligibility criteria.
Pack and Ship
Securely pack the item in its original packaging, including all manuals and accessories, and ship it to our Bangkok distribution center.
Receive Refund or Exchange
Once we receive and inspect the item, we will process your refund to the original payment method or dispatch your replacement within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing